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Wednesday, June 06, 2007

Handling a angry customer

When I went to coruier service center to collect my receipt, I observed a hostile customer asking the shop keeper why his courier didnot delivered yet. Shop owner was not there, but his boy answering him. The boy asked him he would have complained about it. He got angry and siad if he could follow it up, why he sould give it to a service and pay money for it. The boy didnot understand what to say and immediatly he called his owner. I thought the owner was on the way to shop. As soon as the owner came, he just asked the details and tried calling customer service to find the problem. The samething the boy also did it. But the way they handled the situation was different. Owner didn't say anyword, he just asked the details of addressee and sender details and noted down. He kept trying for customer service, but the phone was not answered. After a little time, it customer became calm and said to shop owner to find it out and inform him on his mobile.

Later owner was telling to his boy. First, he should calm the custmor down and then say anything. The boy said, he was not allowed to say any word and kept shouting. The owner asked to understand how he handled the customer.

As an observer over there, I found only difference between them was one responded and the other listened and divereted him to give answers to his questions. Asking for information related to issue diverted the customer to be away from hostility. Other thing owner did was lapsing the time. I observed that first time the phone was connected to service center, but, I could guess, he intentionally cut it. It is very obvious that after little amount of time everything becomes ease if there is no reciprocation from other side.

Saturday, March 03, 2007

Life

Security is mostly a superstition. It does not exist in nature,
nor do the children of men as a whole experience it.
Avoiding danger is no safer in the long run than outright exposure.
Life is either a daring adventure, or nothing.
To keep our faces toward change and behave like free spirits
in the presence of fate is strength undefeatable.

- Helen Keller

Monday, February 05, 2007

Essense for life

It is not what we eat
but what we digest
that makes us strong;
not what we gain
but what we save
that makes us rich;
not what we read
but what we remember
that makes us learned;
and not what we profess
but what we practice
that gives us integrity.

Monday, January 15, 2007

Let's push the procastination out of reach for achieving goals

Procrastination is the theif of time. Oh..procrastination is such beautifull word and is loved by many of us. Who the hell related with theif. I guess this is the only word loved by a feild worker to god. Everyone atleast procrastinate a hour or minute. This is quite common, isn't it? Does anyone say no to this? I dont think so.

But, for the people who want to create a history every second counts. I guess when our genesis was created god might have counted every second. Of-course, later he got into sleep, but wakes up on invocation. Friends, everysecond counts in terms of your preparation to achieve a bigger dream or vision or goal. Believe me, you really count on seconds when you have a certain goal in your mind to be fulfilled. I bet if some one doesn't count on seconds means he didn't take his goal or dream,or vision seriously.

Let's make money grow on trees

Money doesn't grow on trees. I love to see it does grow on trees, so that I could pluck as much I want. Isn't it sounds good to have more money? So that we don't need to work to get money. But our dreams never come true by themselves, unless we make them true. Can we think of creating a seed which grows and gives us money? So that we just need to pluck it based on the availability and our need. Friends, think about it. Our elders said that Money doesn't grow on trees to spend on our wants. Let's try to create a big tree with a proper seed and nurturing it continuously. So that we don't need to tell our descendents that money doesn't grow on trees. we could say them I have planted a great seed and nurtured that to become a big enough tree for you. It is now your turn to nurture and keep it growing further and pluck only neccessary money and hand it over to your descendents. This became true with many people. Look at the Indian context, we have a handfull of examples for this approach starting from Tatas, Birlas, Amabanies, Mittals, and many others.

Wednesday, January 10, 2007

Quatations


People may fail many times, but they become failures only when they begin to blame someone else.

Happiness grows at our own firesides, and is not to be picked in strangers' gardens.





"We have much to do together. Let us do it in wisdom and love and joy. Let us make this the human experience."

"We don't know who we are until we see what we can do." Forgiveness does not change the past, but it does enlarge the future.


Believe while others are doubting.
Plan while others are playing.
Study while others are sleeping.
Decide while others are delaying.
Prepare while others are daydreaming.
Begin while others are procrastinating.
Work while others are wishing.
Save while others are wasting.
Listen while others are talking.
Smile while others are frowning.
Commend while others are criticizing.
Persist while others are quitting.


Smiling Is Infectious

Smiling is infectious,you catch it like the flu,When someone smiled at me today,I started smiling too.
I passed around the cornerand someone saw my grin.When he smiled I realizedI'd passed it on to him.
I thought about that smile,then I realized its worth.A single smile, just like minecould travel round the earth.
So, if you feel a smile begin,don't leave it undetected.Let's start an epidemic quick,and get the world infected!



We can throw stones, complain about them, stumble on them, climb over them, or build with them.

The two things I did learn were that you are as powerful and strong as you allow yourself to be, and that the most difficult part of any endeavor is taking the first step, making the first decision.


Instead of looking for a miracle in your life, look to see if you are the miracle in someone else's life.
Vitality shows in not only the ability to persist but the ability to start over.

If you wouldn't write it and sign it, don't say it.

If you concentrate on finding whatever is good in every situation, you will discover that your life will suddenly be filled with gratitude, a feeling that nurtures the soul.

Everything in this world can be seen as you wish to. Good or Bad; Simple or Complicated; Easy or Difficult.
Its not how things are; its about how you look up to them. .and how you look up to them is all up to you.


The difference between great people and everyone else is that great people create their lives actively, while everyone else is created by their lives, passively waiting to see where life takes them next. The difference between the two is the difference between living fully and just existing.

The key that unlocks energy is desire. It's also the key to a long and interesting life. If we expect to create any drive, any real force within ourselves, we have to get excited.


Our greatest weakness lies in giving up. The most certain way to succeed is always to try just one more time.


Before you speak, listen.
Before you write, think.
Before you spend, earn.
Before you invest, investigate.
Before you criticize, wait.
Before you pray, forgive.
Before you quit, try.
Before you retire, save.
Before you die, give.

A team in My view

I am Rama N.R. Gannabattula very fond of a team. I always think every success is a team sucesses. It's fact that all achievements in personal or professional life is becuase of a team which supports you. The team may be well formed team in the professional life to achieve professional success or it may be a team of your familiy members to achieve your personal goals.

Here I would like to discuss on some points about team, natual examples and the teams that I have come across in my professional and personal life.

I found something like this other than normal difinitions which we generally give.

T : Together
E : Everyone
A : Achieves
M : More

Together Everyone Achieves More

what is sucess team?

A sucess team is a team in which all team members indulge in helping each other till they achieve what they want.


Lets see some examples of team work.

When birds migrate from one place to other, they fly as groups in mostly in parabola shape. There is one bird which flys ahead of all birds. This bird acts as leader for that group.
Do you know why they form such a shape during migration?
What do they do during that journey?

Taxation in India

A debate session was conducted on tax and its implications on an individual. Many issues were discussed in that debate. Those all points are put here for future reading. The first point that discussed was why an individual be taxed. Each citizen in the country wants good roads, electricity, employment, and provision of food and rehabilation during crisis. Every citizen demands for many things. How can the government provides these facilities? How can the govement gets the money to facilitate every citizen? So it taxes the earners those who utilizes all the facilities provided by government.

But citizen earns by serving a corporation, then government should tax only corporation as it earns the profit. The corporation utilizes all resources of people, infrastructure and subsidies and many more. Those just bag the profit and enjoy the manjor chunk of profit. Where as individual has insufficient amount to spend and save after paying taxes. The individual should be taken care by himself during out of employement. Government does not help him anyway. If the industry get sick, it gets the wavier in debt payments and subsidies in continuing the business.

If there is no industry, then where the individual works and so earns. That is why goverment encourageous and promotes the industry to get more employement for its citizens, and trade between contries and maintains self realization and self respect with other nations by participating in the global economy.

Goverment also helps the each individual by providing many subisides on paying taxes. It helps the individual by introducing tax saving investments and providing exemptions on housing loan interest.

Government does help both individual and industry to sustain their growth. But how many are very sincere in paying taxes except salaried people. Every person who earns on utilizing provided resource does not pay taxes properly.

If everyone is sincere, everything works fine. So the society should change. It should contribute and quesion the development. It does neither many times. But a set of people questions more, with contributing themselves honestly.

Government also formed by the same set of people, who does little bit and boost themselves more. There are good people who made rules, but rest are there to disobey the rules.

The next point we discussed was changing the existing policy for an individual. Subsidies are fine, but it looks to complex and government is going to tax those subsidies savings also while benifiting them. Tax policy should be something flat based on slabs. If that is set, everybody does their savings based on their interest. It reducess the burdern doing manythings before filing returns. It become easy for everyone to file returns. It encouregeous the each individual to file returns.

Tuesday, January 09, 2007

beauty is in the eye of beholder

beauty is in the eye of beholder.

Does everyone agree for this? Of-course I agree in all my senses.It is applicable to all things that you do from getting off the bed to till you go to bed. The first beauty that one holds is bed, so no one wants to get up easily from bed and always want to be in the bed. The next beauty is that holding a tea cup and glancing through the news paper till one find the beauty. There it stuck one eyes and no more further movements till one savour the reading. The next comes the breathe holding beauty of getting ready in front of the mirror. Everyone holds and sees one's own beauty in mirror. Then the beauty of first feast of the day. There after every one holds real beauty in their minds by looking at the code which is written and application's look and feel which is developed and tested. Then continues........... the beauty.... as time passing on... to go back to bed and to relieve from all external eye holding beauties to dreaming beauties.

A kite rises againest the wind

A kite rises againest the wind.
Yes, All great achievers raised themselves against great odds and problems. When kite rises from the ground it falls back on the ground many times before it go and touch the sky. Simillarly, the one, who tries to embrace the sky of achievement,may fall down before one really holds on an achievement. Everyone becomes hard enough if one faces simple odds in day to day life to sustain for the upcomming odds to achieve great things.

Friday, January 05, 2007

Why not talking in different way?

I had taken an appointment with my house owner to discuss about continuing on rent for the extended period. I was on my way to his house, but I stopped at ATM to take money. While I was in the queue at ATM, house owner called me and asked weather I was having plan to visit him. I said yes I was planning. But I could have said that I was on my way to you, but if you had any other plans go head with them. I could meet him later.

Medical check up for insurence

I had applied for HDFC term insurence. Before the policy and medical checkup was done. Cheque was encashed. Later, I got a letter to attend for medical test. I got a question in mind that what do they do if my medical test fails. Do they return my money? My friend asked the same question to the sales manger. Sales Mangage replied that would be returned.Sales manager confirmed the appointment with Pulse Dignositics and messaged me. I read as it was someting confirming the appartment and I ingnored, becuase I did book any aparatment recently. As dusk approching very fast, I thought that I should call him and confirm the appointment. So I did. The following day, I went for a medical check up. It was near Pune railway station. While I was going to diagnostic center I should have taken the direct right turn to Saurab hall at Jahinghir circle. But I went a head and made a big round to Saurab hall. As I entered the diagnostic center, I handed the letter to receptionist. He asked me to sit. While I was sitting, I observed something pasted on their walls. Curiosity made me to stand and read those. What I read there was list of medical checkups available. I saw something like executive meidical check, company medical checkups and so on. Meanwhile some other guys came for medical check up. By seeing their letter head with TCS symbol, I got that they came from TCS.

Tuesday, December 26, 2006

Power to look at alternatives

When something is not in place when you want to do something, you should look for alternatives rather than procrastinating it.

I remember reading in a book that something exist in universe as they are. They just cann't change for your convinence. you should change yourself to exist with the things as they are or try to find alternatives. There are somethings that you can really change and make it adjustable to your nature.

Everyone needs to develop power to live with those cannot be changed, or try to look for alternatives. You need power to make your mind to look for alternatives when someting is not working for you.

Thursday, December 21, 2006

A trip to HariHareswar and Dive Akar

Everyone was told to be there at office at 6 AM, but all were late except me and tour organisers. Finally, after loading necessary stuff and people, around 7.30 Am the bus was started for the destination. On the way, we picked up others from differnt places of pune.

While we were heading for our tour destination, we played some games like Antyakshari, House. It was so fun to observe the competition and teasing. Now and then we had glimpses of beautiful nature in valleys peering through bus windows. I took some snaps of those bueatiful locations. We stopped at Mahabhaleswar for breakfast around 11.00 AM. We had some special dishes of Mahabhaleswar. We went to a shop to see what is being sold there. We saw Strawberry related Jam, crush and so on. I took Strawberry jam and some chacoletes. Later, we got into bus and were riding towards Hari Hareswar. Mahabhaleswar was really a bueaty of nature. I amused the valley and slowly my senses moved into the deep meditation of sleep.
I got up from my deep thoughts of meditation as I felt muggy and sweaty. I presumed we reached the Arabian coast as it was such a humid. I asked one of us how far we were from the destination. I got the response saying another 2 hours of journey. Then I was trying to get back to sleep, but I couldn't succeed.


Finally, we reached our destination Hari Hareswar around 4 PM. We were given different rooms to stay and put our luggage in respective rooms. I was eagarly looking to take a tea and refresh. I enquried others and a few of us went to cafeteria. There was not tea. But canteen guys told us they prepared the lunch and said if it was not taken, it would be wasted. Then we all decided to refresh and came back to have lunch as much as possible. I washed my face and combed my hair. I got ready and waiting for other roommates to ready. All were ready and we went canteen to have lunch. We took some light food. Some of our guys went into sea and others were watching from shore. I was the one among group watching from shore.
Many were asked me to dive into sea, but I said I would go on next day morning. We spent some time there and moved back to take bath and later to have dinner. All were came to dinner place and we played a game of muscial chair. After this game, we all finished our dinner around 11 PM. Meanwhile, resort guys prepared the bonfire. We all reached the bonfire and circled to play the game of musical ball/disk. On the other side I was getting sleep. I was forcibly focusing on the game. Around 12 PM we stopped the game and celebrated the birthday of Sameer's wife. Later, we all dispersed to sleep.
The next day morning around 6 AM I and few of others went into sea and enjoyed the water waves massage. We spent almost an hour in the sea and came back to room. I took bath and got ready by holding camera to take some snaps. Other room-mates were still getting ready. I told them I would be at canteen for breakfast after taking snaps. I went outside with camera and met other guys we were already capturing stills. I joined them and took some snaps here and there. We returned to canteen to have breakfast. We finished breakfast. We thought to dump our baggage in bus and go to Hari Hareswara temple. Many of our guys moved ahead, but I was stuck as I didn't have my room key with me. I was waiting for others to come. It became late. It was about 11.30 AM when we departed from room. We reached the bus and observed all other guys who went earlier were not there. I pushed my luggage into bus and told rest of the guys I was going to call others. Along with me, I took another 2 guys. We went to see temple in the first place. We met the other guys in the temple. I asked them weather they had already visted the sea shore. They said they hadn't. I asked them to wait, so we would join them. We went for Darsan. By the time we came out from Darsan those were not there. After that, we took a path on the hill to sea the sea shore. It was awesome. It was a good picturesque. We saw others there. We took some snaps and I asked them to move as it was getting late. But one of our guys said there was another view point which was really good. I reiteratd that we were getting late to reach next destination. They insisted on going and finally I said okay. We went there and saw the view. It was really a bueatiful scenary.



Har Hareswar was a small village spotted with small hills and Hari Hereswara temple. The temple was very old. They laid out two paths to a hill adjescent the temple. One path lead to give a good sight seeing of sand sea shore. Other path lead to awefull view of rock sea shore.

Friday, December 08, 2006

Mantra

Today, I read an article in newspaper. It is talking about something Mantra.I guess you also feel some familiarity with this word. We generally use this word when we do Puja or meditation. Now, this word become business jargaon with the same meaning, but with different context. Mantra means repetion of some words in normal context. In business jargon, it is using the same principle or secret repeatedly to achieve great things.

Tuesday, December 05, 2006

Organizing Self

I wonder what is the meaning of organizing self. I heard and read many times. Does it mean organizing ourselves as a plan or activity? I could sesne that way. I , also, guess it should be something about planning all our activities in a proficient manner, similar to the way we plan any external activity or event.

We generally mess up our daily activities with a lot many things to do. This is becuase we don't have clear plan for our activities to be finished. We either plan or think about different activities at the same time and end up with uncertianity and no output. Sometimes, we think to see all activites being finished in no time, but nothing happens and we end up with piled up activites for next day.

I had read a story in one of the news letter about a person who did nothing by the end of the day when he thinks to do whatever come to his way.

He wanted to clean the car so he got pipe and he was searching keys and found paper on the table and he started reading news paper. He felt of having tea while reading the newspaper. He move towards the kitchen and saw some thing which outside of fridge. He took it and try to keep in fridge and saw a cool drink. He thought to drink and cool drink and took out and saw some dirt on the flower vase on the table. He kept the bottle aside and tried cleaning. While tyring to clean, he got a call. While talking on phone, he got remebered to call his girl friend. Like this the day was finished. Ultimately he did nothing. The time passed and the day was over. Becuase he was not organized himself what to do when, he got into such situation of wanting to do whatever comes into his way.

This is just becuase we don't have a plan or thought how to finish each activity in an organized way. When you handle activites criss-cross way, we will not be able to finish any of them. We need to have clear mind on what activity we should take up first and next. This is what I suppose organizing self. We do things or activites in an organized way. No confusion, no criss-cross. No wastage of time. Complete productivity.

Tuesday, November 28, 2006

Politicians and thier criminal acts

IT was raining outside. I felt it was cool and windy. I took the news paper to read headlines. My eyes were caught at one headline indicating imprisonment for a uninon minister who involved in a murdercase of his party private secretory. How absurd was it? A leader elected by people behaved like criminal. There was no difference between a criminal who commits crime for money and these politiciens who commits crime for thier eternity in politics. Leader was elected to direct the prople and country to next generation. So that country would be developed and therefore people would prosper.

Was it a mistake of people electing such a politicians? Or
Was it a mistake of god who makes such pepole politicians?

Whatever it may be the country should not be in the hands of such politicians. Country needs leaders who can drive the people and give direction for coutry growth. We need softkills to develop nations not to kill the truth. We need physical strength to work for nation and its people, but not to kill others.

Thursday, November 16, 2006

What to speak?

On one occassion I was asked to speak on something. It was like sudden and I could not understand on which topic I could speak on.

I said, "well, What do I speak?". They insisted to talk on anything.
Then my subconscious mind signalled me the quatation, "be as creator not competetor". It is one of my best quatations. I always follow and convey the same to as many as people. It gives me abundent space to prove myself when I think myself as creator.

When I was looking at myself as competetor to others , I learnt only what others knew. So I just spoken on the subject. I told them to be as creator not comptetor. Craeator never dies, but competetor will. Creator always creates his own space wherever he go. But competetor depends on others, he always acquire what others has. So he spends all his time and efforts based on others. He never feels happy, because one or another has something which he does not. So tries to learn that someone has. By that his half of the life will go like that. So he becomes tired, looses confident and he cannot able to learn what the new competetor has. Ultimatly, he gets death as competetor.

But creator, on the otherhand, never consider others creations as competition. He just looks them as co-existing creations. he may use those creations as a base for further creations. Thomous A Edison was a great creator, he was always having bussiness on either creations. He never gave up on creating creations. Now, if you look at around the world, every industry is trying to be more creative in their process to reap more benifits by spending on R&D. Earlier, thery were on competitive edge, and then they got to know they couldn't survive unless some add on features added through crativity to thier products or services.

Samething is true even for a professional in his career. If the professional does not provide creative thoughts, he will be soon out of service. Industry needs creativity or innovation in the existing process to serve the customer better and better to gain market. Industry doesn't want only competetive skills, because it can train the professionals to get those skills but not creativity. Creativity is feature should be developed by each individual.

Sunday, November 12, 2006

Relationship

Relationship is a bond between two human beings. It may be between wife and husband.It may be between childern and parents. It may be among sibilings, friends, or cousins.I strongly beleive in the following points to maintain a good relationship.
1. Understanding
2. Listening
3. Serving, helping or giving nature
4. Contolled tongue
5. Respect the relationship

Understanding:
This is the main thing should exist between two parties to prevail thier relationship. This makes people tied forever. This gives an opportunity to understand other's mentality, reactions, thoughts and behaviour. Thus, gives the one to move accordingly to maintain relationship. Also, it helps the one to help the other as per other's expections. That wil touch other's heart This is viceversa. The relationship grows very nicely.

Listening:
Listening is more important than talking. This solves 90% issues without taking any action. When one is keen to listen what is told, he is making direct connection to others heart. This develops comfortable reciprocation to share thoughts, ideas, issues etc. This helps to maintain sustainable relationship.

Serving/Giving/Helping Nature:
All human beings prefer to be served. But, if they know the universal principle of serving ohers and expect nothing from others, that would changes entire perspective of the world. Serving, helping or giving is more important and it will be reciprocated in multiples of what one has done.

Controlled Tongue:
This is another important point after listening. Everyone should have control on their tongue. Words should be selective and proper. Words used should not hurt the others in any case. One who has controlled tongue maintains good relationships.

Respect the relationship:
This is another crucial point. If one does not has a respect on the relationship what one has with other, it breaks immediatly. Also it never be taken by heart.